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计算机系统应用英文版:2009,18(6):219-224

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敏捷服务工程标准

Helmut Aschbacher¹, Gerald Lichtenegger², Siegfried Voessner², Stefan Gruenwald¹, Ernst Kreuzer¹

(1.IT&IT Marketing, University of Applied Sciences CAMPUS 02, Graz 8021;2.MBI, Graz University of Technology, Graz 8010)

Criteria for an Agile Service Engineering

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Abstract:Similar to the software industry there are different models for the development, testing and management of services described in literature. The authors of this paper discuss the term of agility, show the boundaries of the Service Engineering proceedings described in literature, show how organizations are in permanent change and development and how this will influence the Service Engineering processes. Furthermore a theoretical design of an agile method for Service Engineering is presented.

keywords: agile service engineering process orientation smart services

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引用文本：
Helmut Aschbacher,Gerald Lichtenegger,Siegfried Voessner,Stefan Gruenwald,Ernst Kreuzer.敏捷服务工程标准.计算机系统应用,2009,18(6):219-224
Helmut Aschbacher,Gerald Lichtenegger,Siegfried Voessner,Stefan Gruenwald,Ernst Kreuzer.Criteria for an Agile Service Engineering.COMPUTER SYSTEMS APPLICATIONS,2009,18(6):219-224

Author Name	Affiliation
Helmut Aschbacher	IT&IT Marketing, University of Applied Sciences CAMPUS 02, Graz 8021
Gerald Lichtenegger	MBI, Graz University of Technology, Graz 8010
Siegfried Voessner	MBI, Graz University of Technology, Graz 8010
Stefan Gruenwald	IT&IT Marketing, University of Applied Sciences CAMPUS 02, Graz 8021
Ernst Kreuzer	IT&IT Marketing, University of Applied Sciences CAMPUS 02, Graz 8021